Like many families, they chose to skip the hotel scene for their group of four. Last December, the Morris family decided to celebrate the New Year in London.
Planning a stay at an Airbnb in London to celebrate the New Year That refund rejection seems to imply that Airbnb believes that a working toilet isn’t necessary for a family on vacation.Ĭould that really be true? Let’s find out. Then when the family rejected the vacation rental, Airbnb rejected their refund request.
She says the Airbnb host of the city apartment her family rented viewed a working toilet as a negotiable amenity. Unfortunately, Airbnb guest Karen Morris just found out that not everyone agrees with that basic premise. And, of course, if your Airbnb doesn’t have one, you should get a refund. It goes without saying that a vacation rental in the heart of London should come with a working toilet.
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